For unknown reasons, you need to install ROLI Hardware Driver yourself. (Connect seems oblivious.) ROLI does give instructions @ https://support.roli.com/support/solutions/articles/36000224195, under "Troubleshooting." Click the download link for the Windows version of ROLI Hardware Driver, and unzip/install it to the location indicated. Then create a desktop shortcut, from where you should run it before running Desktop.
In some cases you may need to "Run [Driver] as administrator" (and perhaps Dashboard and Connect as well). In any case, try this "Administrator option" if the above doesn't work alone.
You might find additional relevant info in a new topic I opened today in this same General Q&A section. Its title: ROLI Software Install Issues (Windows 10).
I'm having the same issue. looking for answers as well.
GlasDav
C:\Program Files\ROLI\ROLI Hardware Driver
I'm missing the entire ROLI Hardware Driver folder.
Thanks in advance,
Dave
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