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Roli Rise 25 the keyboard is not working

I just got my Rise 25 and i am using windows, i followed the quick start guide and have installed everything then i plugged it in and the sliders and x,y pad worked fine both in Dashboard and in equator but none of the keys do.

I have tried everything i can think of but nothing works.

It boils down to being a firmware bug or a hardware related problem.

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