ROLI Support

Exactly the same as last time......but this time the previously posted fix where you delete the two db folders does not work. Is this going to happen every time there is an update because if it is....I won't update it. How hard can it be to create a working upgrade method that does not involve some hack as yet to be discovered? What about a standalone installer? Anything except this nonsense would be good.

I'm going to uninstall this because it is broken....still.

same problem seting up to use on stage tomarrow and ro;i drums says install and is no longer in my daw and nothing working reinstalled everthing and sAYING NO HARDWARE DRIVERs guess im screwed on oll the presets i made for the set

Studio Player will not download.  The download starts and then stops after a few seconds.  No problem downloading Connect, Equator, Dashboard, Cypher and Strobe.  But Studio Player will not download. I've tried the "workaround" a couple times. Still no luck. I see from the posts that other people are having the same issue.

--  I submitted 2 customer service tickets for this issue 3 weeks ago and still have not received any help.

I understand that the service team is busy, but this is ridiculous.  I was excited to get a Roli Lightpad Block for Christmas. But this has been so frustrating, maybe it's time to return it.

1. also is there a way to get all of the standalon sounds into studio and vice versa? At the moment they seem to be a different set of sounds so sometimes I need to use studio, other times the standalone equator, cypher etc... which seems to defeat the point of having the studio progam to link everything into one interface!!
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I agree and it would also be good to be able to bypass connect to run studio player standalone. It just adds another layer of complexity and more to the point things to go wrong when playing live. it seems to have an offline mode which is good, but I always worry that may not work oneday and will not be able to do anything If I don't have a connection. 

What is already annoying is that roli connect invariably disappears from the windows 10 system I am using. I don't quit or sign out, but it doesn't show up at the bottom with an icon and if I cycle or disply open sessions it is not there. I have to go to the start menu and restart it every time I want to do something even though the process seems to be running (3 of them) . SOmetimes I've had to go in task manager to kill it  when it didn't reappear from the start menu. 

I too have been having this problem in connect with the unable to start hardware driver. whentrying to run  or  uppgrade player.  I'm still messing about with it, trying to get it to work. ... SO please can we dispense with connect, or at least have an alternative to having to use it for studio to run or upgrade it?. 

Does the issue manifest in the same way as it did previously (with the same error messages), or is there any difference?

Exactly the same way. It downloads the update, starts to install and then dies with the error message in Connect that it cannot start the Hardware Driver. The fix that worked last time does not work with this update. Anyway, one should not have to implement a fix every time. The software may be release code but the installation/installer process is alpha let alone beta. Connect does not know if the Hardware Driver service is running. I tried it and the message still appears even when the service is running. Can't we all just have a standalone installer for Studio Player? Can't we just upgrade Studio Player as we do Equator? Connect is not fit for purpose and if it cannot be fixed or no one knows how to fix it (which is what this feels like) then surely it should be consigned to the bucket.