ROLI Support

We have prepared a set of steps as a workaround to reset ROLI Connect to a state that will allow you to download and launch ROLI Studio Player successfully. Please be aware that these steps may require any other software you've installed via ROLI Connect to be installed again, which you can do so from the ROLI Connect 'Apps' tab.

Please carefully follow the steps below, exactly as they are stated:

Resetting the ROLI Connect database for Windows 10

First, ensure that ROLI Hardware Driver is not running as a service by launching Task Manager and heading to the Services tab. If ROLI Hardware Driver is running, do not proceed with below steps. 

Then:

1. Quit ROLI Connect
2. Open File Explorer and head to C:\rpkg
3. Delete the 'db' folder
4. Head to C:\Users\USERNAME\AppData\Local\rpkg
5. Delete the 'db' folder
6. Launch ROLI Connect and attempt to install ROLI Studio Player


Resetting the ROLI Connect database for MacOS

First, ensure that ROLI Hardware Driver is not running as a process by launching Activity Monitor and typing ROLI into the search bar in the top-right of the window. If ROLI Hardware Driver is running, do not proceed with below steps. 

Then:

1. Quit ROLI Connect and open a Finder window
2. Hold Alt and select "Go -> Library" in the menubar at the top of the screen

3. Navigate to /Users/USERNAME/Library/Application Support/rpkg
4. Delete the 'db' folder
5. Select "Go" again from the menubar at the top of the screen

6. Select "Go to Folder..."

7. Copy and paste the following into the search bar: /var/db
8. Delete the 'rpkg' folder
9. Launch ROLI Connect and attempt to install ROLI Studio Player