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Do I need to pay extra to post in EU?

Hi there,

Ordered my LUMI a month ago and when it came to delivery, a couple of days back, UPS called and requested a number of things like tax number/receipt etc. 

They told me that LUMI was shipped from UK and since I am based in the EU they needed this info. 

Anyone knows if I have to pay extra upon delivery? A bit pissed off as there was no mention in FAQs about this, anyone had this issue?

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