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the octave shift buttons aren't working, and neither are the preset switches on My ROLI seabord 49

Hello, My seaboard rise 49 has been working perfectly for about 4 years since buying it, but recently I noticed that the octave shift buttons aren't working, and neither are the preset switches. I've updated the firmware, reset the device, done a factory reset and reinstalled equator/dashboard, but to no avail. I' don't understand that because everything was working fine up to this point and I can't recall doing anything to the seaboard that might cause this. 

Can you help me ? Thanks"


I think, I'm not alone with this kind of issue, because I found a post on reddit ROLI topic with the same problem.


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