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No Roli Support answer to tickets after 20 days?

I bought the songmaker kit and am having the following issues:


1. My Seaboard does not charge over 81%

2. Roli Connect disappears into the background - no icon in toolbar etc

3. Roli Dashboard crashes my Windows 10 computer every now and again.


I sent tickets to Roli support on January 1st and did not receive a reply to any of the three tickets. I am very disappointed as I think 20 days is more than sufficient to wait for support. I was so excited to experience Roli products but now am simply disappointed in Roli's lack of support. Does Roli respond to support tickets?


I was hoping someone on the forum could help me especially with issue number one as I believe my seaboard may be faulty and yet receive no response from Roli and I am located in Australia and I feel that I may just end up with a faulty product. My block and loop module charge up to 100%

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