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Roli Seaboard does not fully charge

I bought the songwriter kit and am experiencing issues:

1. Seaboard does not charge fully - highest was 84% and each charge after that is becoming less and less i.e. 81%, 80% etc

2. Roli Connect disappears and no icon in the tool bar

3. Dashboard crashes my Windows 10 PC

I have started tickets, but have received no support from Roli. I am worried that my seaboard is faulty and I can't get warranty support and am in Australia.

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