ROLI Support

Hey David,

First, it's worth checking to see if your system recognizes the Seaboard as a USB device. You may go to the Apple menu in upper left corner, press <Option> and then click on "System Information." Under "Hardware" you'll see "USB." Does your Seaboard RISE appear underneath "USB 3.0 Bus"? (You may need to scroll down depending on how many USB devices you have.) If so, I recommend resetting the RISE's firmware manually:

1. Download the latest firmware version attached to this post.
2. Download and install SysEx Librarian by Snoize – it's a free application which will help us to push the firmware file to the Seaboard.
3. Connect the RISE to your computer by USB and – while holding both octave shift buttons – switch it on. After switching it on you can release the octave buttons.
4. Launch the SysEx Librarian application.
5. Drag the “latest firmware version” file from your “Downloads” folder into the SysEx Librarian window.
6. At the top centre of Sysex Librarian, set the “Destination” to “Seaboard RISE”.
7. Click once on the “RISE latest firmware version” file in Sysex Librarian.
8. Press “Play” in SysEx Librarian.
9. The RISE should automatically restart when completed, which may take 30 seconds. Make sure not to touch the RISE until it has fully completed restarting. It may appear to have turned off, but it should restart after several seconds.

If your RISE is not recognized, I recommend trying a different USB cable, and if you have any more questions please feel free to get in touch with our support team.

Red

If your system (or SysEx Librarian) doesn't recognize the RISE as a USB device, feel free to reach out to our support team.

@Choice, the Seaboard Block uses different firmware than the RISE and the troubleshooting steps are slightly different. If you've gone through the steps in this article please get in touch with Support and we'll be happy to help you further.

Well I will add my experience based on these user reports & lack of information available in my research in trying to fix this issue. I will admit my conversation with Roli is ongoing. But after contacting them about my device not being recognized by SysEx, their only other solution at this moment was that my Seaboard Rise 25 needs to be replaced. Which is a bit hard to swallow because I have (quite embarrassingly) underutilized my Rise & has been sitting on my desk. I finally plugged in after months of neglect... I thought the lack of USB recognition was because it was just way undercharged, but apparently I have a completely failed device. Other disclosures, I am well passed the warranty. Roli has repair options mentioned in their Return/Transfer policies, but I am awaiting their response as I have just inquired on this point. I hope this helps anyone else in this situation because I couldn't find much information out there besides this thread.