When I just got my lightpad block yesterday i was so excited, then when i went to get my phone to connect it to the NOISE app the i just downloaded it would connect. Then i would leave the connection part then it would say i never connected it.
Thanks for getting in touch with us. What phone and version are you using? (I'd just like to make sure it meets the minimum system requirements.)
In the meantime, sometimes devices can lose Bluetooth connectivity and should be reset. I recommend following these steps:
If you continue experiencing this please reach out to our support team here.