Just discovered the lightpad doesn't work with USBC to USBC cables. It requires a USBC to USBA cable + USBA to USBC dongle to work with a USBC computer. Demo video with the LUMI shows use of the USBA cable too. Why ROLI, why?
We can confirm that USB C to USB C cables do work with BLOCKS. We include one in the box with the Songmaker Kit GarageBand Edition.
Are you able to try another cable?