Software fails the authorisation stage despite ROLI Connect running and having a valid license. An "On no! No valid license was found" message will appear in this case.
|Equator2 failed authorisation
|ROLI Studio failed authorisation
The most common cause for this is that Connect is unable to find the license in your account due to a network issue. To check for these, please try these steps:
- Sign out of ROLI Connect then sign back in again.
- Double-check that you are signed into Connect using the correct account details
- Check your Internet connection is working and stable
- Disable any firewalls, VPNs or other network settings that could be blocking the connection
- Connect to an alternative network
If the above steps do not work, try resetting the cache by following these steps.
1. Quit ROLI Connect
2. Open Finder and hold shift-cmd-G to open the 'Go' command.
3. Copy and paste the text in the grey box below and hit Enter.
~/Library/Application Support/ROLI/ROLI Connect
4. Delete the API Proxy Cache folder.
5. Reopen ROLI Connect and check you have Internet connectivity.
6. You should now be able to relaunch and authorise your software.
1. Head to the following location on your Windows computer:
C:\Users\[your user name]\AppData\Roaming\ROLI\ROLI Connect\
2. Delete the "API Proxy Cache" folder.
3. Ensure ROLI Connect is running and you have internet connectivity.
4. You should now be able to relaunch and authorise your software.
If you are still having issues with authorising your software, please get in touch with our Support Team.