TABLE OF CONTENTS

Issue


Software fails the authorisation stage despite ROLI Connect running and having a valid license. An "On no! No valid license was found" message will appear in this case.


Equator2 failed authorisationROLI Studio failed authorisation


Solution

 

  1. Sign out of ROLI Connect by clicking the three-dot menu and then 'Sign Out'.

  2. Sign in to ROLI Connect again.

  3. You should now be able to relaunch and authorise your software.

 


Further Help

 

If the above steps do not work, try resetting the cache by following these steps. 

  

Mac:


1. Open Finder

2. Hold shift-cmd-G, copy and paste the following pathway, replace {Username} with your Mac's username then hit Enter. 

/Users/{Username}/Library/Application Support/ROLI/ROLI Connect/


2. Delete the "API Proxy Cache" folder.

3. Ensure ROLI Connect is running and you have internet connectivity.

4. You should now be able to relaunch and authorise your software.



Windows:

1. Head to the following location on your Windows computer:

C:\Users\[your user name]\AppData\Roaming\ROLI\ROLI Connect\

2. Delete the "API Proxy Cache" folder.


3. Ensure ROLI Connect is running and you have internet connectivity.


4. You should now be able to relaunch and authorise your software.



If you are still having issues with authorising your software, please get in touch with our Support Team