ROLI Support

Issue You can’t find the Equator VST or AU plugin inside a digital audio workstation (DAW). Solution After downloading Equator from My ROLI and then i...

Issue Equator isn’t connecting to or recognizing the Seaboard. Solution There are a few simple things you can check to ensure that your Seaboard is co...

Here are some error messages you might receive from Windows: When opening the installer:   “Windows SmartScreen prevented an unrecognised app from star...

TABLE OF CONTENTS Issue Solution Further Help Issue Software fails the authorisation stage despite ROLI Connect running and having a valid license...

Issue When playing the Seaboard or BLOCKS with Equator, you may see the following message: "MIDI out of range!" Solution Make sure tha...

Issue You receive the message 'No preset at...' in Equator. In more detail If the GRAND's SoundDial or RISE's Preset Switch are us...

Issue You hear audible clicks and pops when using Equator. Solution It is important to set an optimal buffer size to balance the demands on your compu...

If you find that some presets in ROLI Studio Player are not producing any sound, this could be related to not having the required Equator2 samples installed...

Issue ROLI Connect appears transparent and cannot be interacted with.  Resolution This is affecting a small number of Windows users, but our ...