ROLI Support

LUMI 8

• LUMI App: How to resolve Bluetooth connection issues (iOS/Android)
• Resetting LUMI Keys firmware
• LUMI App: How to resolve audio issues (iOS/Android)
• LUMI App for Android: Compatibility issues
• Android 13 - Updating LUMI Keys firmware from 1.3.6 to 1.3.7

View all 8

RISE 11

• Updating Seaboard RISE 25/49 Firmware (NOT FOR RISE 2)
• Reversing a sustain pedal's polarity
• Resetting RISE 25/49 Firmware (NOT FOR RISE 2)
• My Seaboard Glides to the wrong notes
• Resetting the Seaboard RISE (25, 49 and RISE 2)

View all 11

BLOCKS 8

• Resetting BLOCKS
• My Blocks Aren't Charging
• Updating BLOCKS Firmware
• Live/Loop/Touch Blocks aren't connecting to NOISE
• My Blocks are behaving unexpectedly

View all 8

Desktop Software 14

• Equator: Finding the VST or AU Plugin
• Equator isn't connecting to the Seaboard
• Common issues with Windows
• ROLI Studio/Equator2 fails to authorise
• Equator: "MIDI out of range" message

View all 14

Support 1

• Contacting support

Registration & Data 4

• Finding the serial number on Seaboards and BLOCKS
• I can’t register my product
• Protecting minors with ROLI accounts
• Data deletion, correction and privacy

MIDI and Bluetooth 2

• Troubleshooting MIDI-over-Bluetooth connections
• Latency