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Troubleshooting
LUMI
8
LUMI App: How to resolve Bluetooth connection issues (iOS/Android)
Resetting LUMI Keys firmware
LUMI App: How to resolve audio issues (iOS/Android)
LUMI App for Android: Compatibility issues
Android 13 - Updating LUMI Keys firmware from 1.3.6 to 1.3.7
View all 8
RISE
11
Updating Seaboard RISE 25/49 Firmware (NOT FOR RISE 2)
Reversing a sustain pedal's polarity
Resetting RISE 25/49 Firmware (NOT FOR RISE 2)
My Seaboard Glides to the wrong notes
Resetting the Seaboard RISE (25, 49 and RISE 2)
View all 11
BLOCKS
8
Resetting BLOCKS
My Blocks Aren't Charging
Updating BLOCKS Firmware
Live/Loop/Touch Blocks aren't connecting to NOISE
My Blocks are behaving unexpectedly
View all 8
Desktop Software
14
Equator: Finding the VST or AU Plugin
Equator isn't connecting to the Seaboard
Common issues with Windows
ROLI Studio/Equator2 fails to authorise
Equator: "MIDI out of range" message
View all 14
Support
1
Contacting support
Registration & Data
4
Finding the serial number on Seaboards and BLOCKS
I can’t register my product
Protecting minors with ROLI accounts
Data deletion, correction and privacy
MIDI and Bluetooth
2
Troubleshooting MIDI-over-Bluetooth connections
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