Please note that during the Christmas period, response times may be longer than usual as this is our busiest time of year. While we are doing our best to respond to all enquiries as quickly as possible, we appreciate your patience and understanding during this time.


Additionally, there will be limited support coverage on Christmas Day (25th December) and Boxing Day (26th December). Full service will resume on 6th January.


Thank you for your support and understanding, and we wish you a wonderful holiday season!


Support team opening hours are GMT:

Monday:9:00 – 17:00
Tuesday:9:00 – 17:00
Wednesday:9:00 – 17:00
Thursday:9:00 – 17:00
Friday:9:00 – 17:00
Saturday:Closed
Sunday:Closed


Christmas and Boxing Day:Limited coverage


Ways to contact the Support team

  • Email: Find answers to your questions using our solutions database, or head to ROLI Support to create a ticket.
  • Facebook: send a message to us on Facebook. 
  • Phone: at the moment we don't offer phone support


Remember to quote your ticket number or email address when contacting us by a different method so we know who you are!



Timezones

Our team is based in London and responds to support tickets during our opening hours of 9:00 to 17:00 GMT. Please note that our Support Team will be off on UK bank holidays such as Good Friday & Easter Monday.


Waiting for a response?

  • Check your spam.
  • Remember that our team isn't available 24/7. If we suddenly stop replying to an email thread, we might have gone to bed! 
  • If you submit an email via the form but do not receive a confirmation email within a few minutes, please submit your message again. There might have been a typo in your email address when you submitted it the first time.
  • Please always use the same email address. When we receive your reply from a different email address, it slows down our response as we don't immediately know who you are. In some cases, it is not legal for us to provide certain types of support if we are contacted by the wrong email address.


Why isn't there an email address?

Because of spam :(


We want to be as available and accessible as possible, but unfortunately, if we offer a direct email address, we'll spend our time filtering through spam instead of helping you!