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Cypher2 update can only load VST - unable to load AU

just installed 2.4.9.0 and can't load AU

(will, however, load VST)


Ableton Live 10.0.3

OSX 10.12.6


Hi Scott, thanks for letting us know. Please don't hesitate to open a new support ticket if you need any further assistance.

i updated from v2.4.8

Thanks Scott - Was v2.4.9.0 the first version you installed, or did you update from v2.4.8.0?

thanks. that worked. 

Hi Scott,


Thanks for describing this behavior. Can you please try the following?


Remove the AU component

   1. Quit Ableton Live

   2. Open Finder and head to Macintosh/Library/Audio/Plug-Ins/Components

   3. Delete the Cypher2.component file


Clear the AU cache

   4. Install Cypher2 again by running the installer

   5. Hold the ALT key and select Go -> Library from the menubar at the top of the screen

   6. Open the Caches folder and delete the folder named AudioUnitCache

   7. Restart your Mac (this is compulsory)

   8. Open Live again and Cypher2 should appear successfully as an AU instrument


Please let me know if this helps, and if you have any more questions please feel free to get in touch with our support team.


Red


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