Return an item placed on playlumi.com : ROLI Support

Return an item purchased on playlumi.com (now roli.com) Print

Modified on: Thu, 12 Sep, 2024 at 10:04 AM

To arrange a return for purchases made on playlumi.com, please select the correct option here.

Hardware purchases made on playlumi.com - for example, the LUMI Keys bundle - can be returned for a full refund within 30 days of the delivery date.

LUMI Membership subscriptions can be cancelled for a full refund within 14 days of activating the code.

If cancelling your subscription alongside returning your LUMI Keys, you may do so within 30 days of the delivery date.

Click here to see more details. Once you have requested a return, we will contact you to arrange the delivery and refund.

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Return an item purchased on playlumi.com (now roli.com) Print