To arrange a return for purchases made on playlumi.com, please submit a Returns Form.


Hardware purchases made on playlumi.com - for example, the LUMI Keys bundle -  can be returned for a full refund within 30 days of the delivery date.


Subscription stand-alone purchases for LUMI Complete may be cancelled for a full refund within 14 days of activating the code.


If cancelling your subscription alongside returning your LUMI Keys, you may do so within 30 days of the delivery date.


Click here to see more details. Once you have requested a return, we will contact you to arrange the delivery and refund.