If you're having trouble downloading, installing, authorising or interacting with Equator2, or experiencing any other issues, please take a look below for some help and information. If anything you're seeing isn't covered here, in the Equator2 FAQs or the Equator2 User Manual, please get in touch with our support team.


TABLE OF CONTENTS

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Installing Equator2 from ROLI Connect

Before you try to install Equator2, please ensure you have updated to the latest version of ROLI Connect, v1.0.13.

You can follow a full step-by-step Equator2 installation guide here: Installing Equator2 from ROLI Connect.

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Installing the Equator2 Library/Equator1 Legacy Library

  1. Once you’ve installed Equator2, or while the download is still running, you can begin downloading the Equator2 Library and Equator1 Legacy Library. You can follow a full step-by-step installation guide here: Installing Equator2 from ROLI Connect.

  2. Click Equator2 in the Apps tab of ROLI Connect to reveal the Additional Downloads window


  3. Click the green “Install” button next to the Equator2 Library and Equator1 Legacy Library to begin the downloads

  4. The installers are 5.2GB and 1.3GB respectively in size, so please ensure you have at least 10GB free space to complete the download and installation successfully

  5. Depending on your internet speed, the download could take some time. You can track the progress in the Additional Downloads page

  6. Once the download and installation has completed, the green “Install” button will change to “Uninstall”


Please note: Given the size of the Equator2 Library installer, it is important that your computer does not go to sleep during the download, to ensure it can complete successfully. Should the download fail to complete, please check your system settings and adjust accordingly to ensure the download is not interrupted.

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Download issues

If your connection is not reliable or you encounter any other situation that leads to a failed download/installation in ROLI Connect, please contact our support team and let them know as much information as possible – they’ll be able to provide some further troubleshooting steps and resources to help.

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Removing the installers

Once both the Equator2 Library and Equator1 Legacy Library have installed, you can remove the original installers to free up disk space by deleting the following folders:

Mac:

  1. Open Finder, hold the Alt key and head to Go -> Library in the menubar

  2. Navigate to Application Support/ROLI/ROLI Connect

  3. Delete the “downloads” folder

Win:

  1. Open File Explorer

  2. Navigate to C:\Users\USERNAME\AppData\Roaming\ROLI\ROLI Connect

  3. Delete the “downloads” folder

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Authorisation issues

So long as you are signed in to ROLI Connect, Equator2 should authorise automatically. If this is not the case, please try the following steps:

  1. Quit Equator2
  2. Sign out of ROLI Connect
  3. Quit ROLI Connect
  4. Re-launch and sign back in to ROLI Connect
  5. Launch Equator2


If authorisation continues to fail and Equator2 displays an “Oh no!” error screen, please try the following steps:

Mac:

  1. Quit Equator2 and ROLI Connect

  2. Open Finder, hold the Alt key and head to Go -> Library in the menubar

  3. Navigate to Application Support/ROLI Connect

  4. Delete the “Cache” folder

  5. Launch ROLI Connect and ensure you’re signed in

  6. Launch Equator2

Win:

  1. Quit Equator2 and ROLI Connect

  2. Open File Explorer

  3. In the address bar, navigate to the following location (replacing USERNAME with your actual user account name: C:\Users\USERNAME\AppData\Roaming\ROLI Connect

  4. Delete the “Cache” folder

  5. Launch ROLI Connect and ensure you’re signed in

  6. Launch Equator2

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No sound from Equator2

If Equator2 is not making any sound when triggered from either the on-screen UI, MIDI data from within a DAW or from an external MIDI/MPE controller, please check the following:

  • Ensure you've installed both the Equator2 Library and Equator1 Legacy Library before using Equator2. You can follow a step-by-step guide to installing the content libraries here. If any instruments are missing from Equator2, the following error will appear in the Equator2 source window:


  • If you’re running Equator2 as a standalone application, make sure your desired audio device is being used. You can set this in the Audio & MIDI Settings part of the settings panel in the top-right corner of the Equator2 window.

  • If you’re using a conventional MIDI controller, ensure you’ve selected Standard presets. If you’re using an MPE controller, ensure you’ve selected MPE presets

  • Ensure the Note Configuration window is set up appropriately for your MIDI/MPE device, including the mode, channel and pitch range settings. This window can be found by clicking the small “cog” icon at the top-right corner of the 5 expression curves in the centre of the Equator2 window

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Audio glitches/crackles

Given the complexity and amount of modulation and effects existing in some presets, these presets will be more demanding of your CPU. On lower-spec machines, it’s possible that this may result in audio dropouts and glitches/crackles in the sound. While we’re continuing to refine and improve the efficiency of the Equator2 audio engine to avoid such cases, we recommend ensuring that your system meets the minimum requirements and that any unused applications are quit, to ensure as much free CPU resources are made available as possible. You can also try disabling the Animations option in the Equator2 settings panel in the top-right corner of the window.

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Stuck notes/incorrect VCA routing

If you experience stuck notes, this could likely be caused by either of the following:

  • Incorrectly received MIDI information - If your connected MIDI device sends incorrect/corrupt MIDI information into Equator2, this could result in a stuck note. To clear all stuck notes, click the reset button in the top-right corner of the Equator2 window.

  • Incorrect Output VCA routing - The default routing behavior of the Amp Envelope in the Init preset ensures that the signal sent to the Equator2 output is “gated” by an envelope. Removing this can result in an ungated signal that may behave like a stuck note. To avoid this, undo any changes to the Output VCA dials, ensure that all three VCA controls are set to 0%, and then apply modulation from the Amp Envelope (or any of the other four envelopes) to ensure the signal is only heard when the envelope is engaged.