To get started using your LUMI with the LUMI app:

  1. Go to and sign in or create a new LUMI account.
  2. Register your LUMI Keys.
  3. Activate your LUMI Complete code, if you have one, or start a new subscription to unlock LUMI Complete.
  4. Make a note of your new account details. You’ll need these to log into the LUMI app.

If you need help activating your LUMI Complete code, please see the guide: LUMI app: How to activate your LUMI Complete code

Downloading the app


Download the app from the App Store here.


Download the app from the Google Play store here.


Having trouble?


Here are some useful articles that may be helpful:

LUMI app: How to activate your LUMI Complete code

LUMI Music: Supported devices

LUMI Music: How to resolve audio issues (iOS/Android)

LUMI App: How to resolve Bluetooth connection issues (iOS/Android)

If you’re still experiencing problems, please send an email to detailing your device model and the issue you’re experiencing. It will put you directly in touch with our app team who will troubleshoot for you.

We know there are still some bugs and performance issues with the LUMI app, but we’re working hard to resolve them. Please keep updated your app regularly for optimal performance.