1. Check your email and get your code
Your LUMI Complete code was sent to you in an email just before your LUMI shipped with the subject line:
"Your LUMI Complete access code - and how to get started"
Grab your LUMI Complete code in that email and keep it safe!
Please check both your inbox and your junk/spam folders. If you have checked all email folders and did not receive the email, please contact the Support team who will be happy to help.
2. Register or sign in to your account
Now go to playlumi.com/start.
Click 'Continue', then create a new account.
If you are already a ROLI Creator, you can use your ROLI details to sign in.
3. Register your LUMI Keys
Once you've signed into your account, you will see your account home page.
Either click 'Register LUMI Keys' from the menu, or just click the Register button to go to the registration page.
Enter your LUMI's serial number found on the back of the keyboard.
Once entered, click 'Register' to add your LUMI to your account.
Now click 'Return to My Account'.
4. Activate your LUMI Complete subscription
On the My Account page, click 'Activate subscription'.
Enter your LUMI Complete promo code from Step 1, then click 'Apply'.
Once applied, click 'Continue'.
On the next page, enter your card details to complete the purchase and start the subscription.
If you have a 12 month code, you will not be charged (as shown in the screenshot above.) If you have a $/£/€50 voucher, the discount will be applied and the total cost will be shown on this screen before you pay.
Go back to the account page to see your subscription applied and when it is due to expire.
If you don't see your subscription in your account, try refreshing the page.
You can now download LUMI Music, log in and start having fun learning with your LUMI Complete membership!