When registering a ROLI product in NOISE or on my.roli.com, which message are you seeing?
"The code/serial is not recognised"
- When registering a Seaboard RISE or GRAND, you’ll be asked for your serial number and registration code. It's important to enter the right one!
- The serial number for all products is printed on the hardware.
- The registration code is only needed for the Seaboard RISE and GRAND, and is printed on a card inside the box (RISE) or inside the front page of the quick start guide (GRAND).
"The product is already registered to another person"
- But my ROLI instrument was purchased new!
Please return your product to the seller and request a replacement. The registration shows that it is not new. It is possible for the ROLI Support Team to clear the license, but without a sales receipt from an authorized retailer it would be treated as a used registration so you would not get access to bundled third-party software. If you would like us to clear the license, send us a message at support.roli.com/request and include a photo of your serial number on the instrument itself, your registration code (for RISE and GRAND), and a copy of your sales receipt.
- That's OK, I purchased the ROLI instrument pre-owned.
Are you in contact with the previous owner?
Yes:
The original owner can deregister the product from their account by logging into my.roli.com and clicking 'Transfer License' on the right hand side. Once they have done that, you can register as normal.
What else can I do? The ROLI Support Team can clear the license for your pre-owned product. Send us a message at support.roli.com/request and include a photo of your serial number on the instrument itself, and registration code (for RISE and GRAND).
No:
The ROLI Support Team can clear the license for your pre-owned product. Send us a message at support.roli.com/request and include a photo of your serial number on the instrument itself, and registration code (for RISE and GRAND).