When registering a ROLI product in ROLI Connect, which message are you seeing?
"The code/serial is not recognised"
- When registering a Seaboard RISE or GRAND, you’ll be asked for your serial number and registration code. It's important to enter the right one!
- The serial number for all products is printed on the hardware – on the RISE, BLOCKS and LUMI, it is on the bottom of the instrument, and on the GRAND it's on the back.
- The registration code is only needed for the Seaboard RISE and GRAND, and is printed on a card inside the box (RISE) or inside the front page of the quick start guide (GRAND).
"The product is already registered to another person"
- But my ROLI instrument was purchased new!
Please contact the ROLI Support Team to clear the license, including a photo of your serial number on the instrument itself, your registration code (for RISE and GRAND), and a copy of your sales receipt.
- That's OK, I purchased the ROLI instrument pre-owned.
Are you in contact with the previous owner?
Yes:
The original owner can deregister the product from their account in ROLI Connect from the Devices tab. Once they have done that, you can register as normal.
No:
The ROLI Support Team can clear the license for your pre-owned product. Send us a message at roli.com/support and include a photo of your serial number on the instrument itself, and your registration code (for RISE and GRAND).