ROLI Support

If your Piano M is not connecting to the Learn app, try the following steps below based on your device. TABLE OF CONTENTS iOS Android Check app perm...

If you are experiencing audio problems when using the Learn app, the best way of improving the audio performance of the app is by deactivating Speed Control...

Help! I'm seeing the error message "Your device is incompatible" If you are having difficulties downloading or installing the Learn a...

We discovered a bug in the Piano M 1.3.6 firmware that affected a small number of units, causing them to report an incorrect battery charge. But don't w...

If you’re unable to turn on your Piano M, please be assured that your unit is recoverable but the battery needs to fully discharge to perform a master reset...

If your Piano M is experiencing unexpected behavior or connection issues, follow these steps to troubleshoot: Charge your Piano M and make sure it'...

If you’re unable to turn on your LUMI Keys Studio Edition, please be assured that your unit is recoverable but the battery needs to fully discharge to perfo...

If your Piano M is not connecting to the Learn app, try the following steps below based on your device. TABLE OF CONTENTS iOS Android Check app perm...

If you can't see your lessons anymore in the ROLI Learn app, it's likely that the lesson path has been hidden. Follow the steps below to unhide the ...

If you’ve activated your membership code but can’t access your ROLI Learn subscription, it’s likely the activation process hasn’t been fully completed. ...