ROLI Support

If several keys at one end of your ROLI keyboard play the same note as each other — and, where applicable, trigger the same LED instead of their own — the likely cause is the octave shift setting, not a hardware fault. This article explains what’s happening and how to resolve it.

Which products does this apply to?

Why does this happen?
Your ROLI keyboard’s octave shift buttons extend its playable range beyond the physical keys or keywaves. However, the MIDI specification limits notes to the range C-2 to G8. If you’ve used the octave shift buttons to move your keyboard to its highest or lowest setting, some keys at that end may fall outside this MIDI range — and those keys will instead trigger the same note (and LED) as the nearest available note within range. This is expected behavior; your keyboard is working as designed.

How to fix it
Press the octave shift button in the opposite direction until your keyboard’s pitch returns to a comfortable playing range. You can also briefly press both octave shift buttons at the same time to instantly reset to the default octave.

Still having issues?
If several keys on your keyboard continue to play the same note after returning to the default octave, please get in touch via roli.com/support — we’ll be happy to help.