This article will help you with cancelling your LUMI Complete subscription to the LUMI Music app.



How to cancel your subscription

Step 1: Go to playlumi.com/start/sign-in

  • Log in to your LUMI account


Step 2: Click 'Update Subscription'




Step 3: Click 'Cancel plan'

  • This page shows your current subscription plan including when it will renew
  • Click 'Cancel Plan'


  • On the next page, click 'Cancel Plan' again to confirm.



  • The next page shows your plan has been cancelled.



  • Your plan will cancel at the end of the current billing period and you won't be charged afterwards


You can access LUMI Complete until the end of the billing period. Afterwards, you’ll still have access to the selected Songs and Lessons in the free LUMI Essential tier.


Changed your mind?


If you would like to continue using LUMI Complete, just click 'Renew plan' and your plan will be reinstated. 



If you have any questions or concerns, please feel free to reach out to the support team who will be happy to help you!