If you're looking to cancel your LUMI Membership, we're here to help. Follow these simple steps to cancel your membership:


Step 1: Go to playlumi.com/start/sign-in

  • Log in to your LUMI account

Step 2: Click 'Manage Membership'

Step 3: Click 'I want to cancel my membership'

  • Choose the cancel option, then Confirm.

  • On the next page, click 'Cancel Plan' again to confirm.

  • The next page will show that your plan has been cancelled. You can still use the app until the end date shown. Your Membership will end on this date, so you won't be able to access the app and you won't be charged for anything after this date.

Changed your mind?

If you would like to continue using the LUMI Membership, just click 'Reactivate Membership' and your plan will be reinstated. 

If you have any questions or concerns, please feel free to reach out to the support team who will be happy to help you!