TABLE OF CONTENTS

What is ROLI Connect?

 

ROLI Connect is the cloud-based, always-running application that connects your ROLI hardware and software. It facilitates smooth and simple on-boarding, synching between ROLI products, device and user registration, and other functions for managing your products in ROLI’s hardware-software ecosystem. 

 

ROLI Connect is the gateway for downloading ROLI Studio Player - the application for accessing all ROLI sounds and effects, all in one place.

Downloading and launching ROLI Connect 


ROLI Connect is available to download here for Mac (macOS 10.13+) and Windows 10. Once the download has completed, double-click the file to launch the installer. 



Follow the instructions on screen to install ROLI Connect (these will differ between Mac and Windows). Once the installation is complete, ROLI Connect will launch automatically. If it isn't already, ROLI Connect will need to run with Administrator privileges to ensure everything is installed successfully.





Once launched, ROLI Connect will stay open but the application icon will be hidden from your Dock or Taskbar. It can be launched again easily by clicking the icon in the menu bar (Mac) or from the System Tray in the Taskbar (Windows). 

Some Windows users may need to click the small ^ to reveal the icon, as shown below.


Mac:


 

Windows: 


Signing in


If you already have a ROLI account, click “Sign In” and enter your details on the following screen. If you don’t yet have an account, you can click “Sign up here” from the Sign In screen to create an account.



Registering your hardware device  


Once you’ve logged in, you'll be presented with the Set Up screen. If you haven't yet registered your ROLI device, head to the Devices tab and click "Register" to register your device to your account.























If you want to register another device, click the barcode icon in the top-right and type in your device's serial number.


Registering your software serials


Use the barcode button to register your software serial numbers. 



It is important to note that you will only have a software serial number if you:


  • Bought from a third-party website
  • Used a non-ROLI account email address when checking out 
  • Did not tick this box at checkout:



If this box was not ticked, then you will receive another email with the subject line "ROLI Software Serials" that contains your serial number and instructions. Please add no-reply@roli.com to your address book to ensure this message does not go to your spam folder.


If you purchased your software using a ROLI account email address, the software is registered to your account and no serial number is issued. 


If you purchased hardware, the included software bundle is unlocked when the hardware is registered.

Apps 


Once you've registered your device, the Apps screen will display all of the available software products in your account that can be downloaded and installed. The icon next to each product will change, depending on which products you’ve already installed, and which you’re yet to download and install.



If you are yet to install any software, ROLI Connect should look something like this, where everything is ready to install:



Installing ROLI Studio 


For a full guide to installing ROLI Studio Player, please see Installing ROLI Studio from ROLI Connect


Installing Equator2


For a full guide to installing Equator2, please see Installing Equator2 from ROLI Connect.



Troubleshooting


ROLI Hardware Driver is not running


If you see an error stating the hardware driver is not running, follow the steps in this article: "Unable to start ROLI Hardware Driver" error.


'Install Failed' error message


If your software fails to install, try signing out of ROLI Connect, restarting your computer, signing back into Connect and installing again which should resolve the issue. 


Connect appears transparent


If Connect appears incorrectly, looking transparent or see-through, first check that Connect is updated to the latest version (head to roli.com/start to get the latest) and then follow the recommended steps in this article: ROLI Connect appears transparent.


ROLI Studio Player installer fails to launch


If the ROLI Studio Player installer fails to launch, check to see that the download has been completed. If the download fails to complete, you can try cancelling it by clicking the progress icon. Restarting the download should allow the installer to launch successfully, but if this is not the case, please quit and restart Connect, which should resolve the issue.


My software won't authorise/blocked from opening 

If you see the "Oh no!" screen in ROLI Studio Player or Equator2, please follow the steps in this guide ROLI Studio/Equator2 fails to authorise.