If you need to cancel your LUMI Keys purchase made on playlumi.com, you can do so directly from your order confirmation.


If you want to cancel your LUMI Complete subscription, please see How to cancel your LUMI Complete subscription.


How to cancel your playlumi.com order


Step 1: Open your confirmation email

  • This was sent after the purchase and has the subject: "LUMI Order [order number] confirmed". If you can't find the email, check your junk/spam folder!


Step 2: Click 'View your order'



Step 3: Click 'Cancel'

  • On the page that opens, under Order actions, click Cancel



Step 4: Confirm cancel

  • To confirm the cancelation, click Proceed



Step 5: Order canceled

  • Your order cancelation will be confirmed.


If you need any further assistance, please get in touch with our Support Team who will be happy to help you!