Whether you purchased a LUMI Complete subscription when ordering your LUMI, or decided to receive a code to redeem later, you will need to use this code to start your LUMI Complete subscription to the LUMI app. This is easily done, but if you need some help, please follow this step-by-step guide.

1. Find your access code

Search your inbox for an email with the subject:


"Your LUMI Complete access code - and how to get started"

Please check both your inbox and your junk/spam folders. If you have checked all email folders and did not receive the email, please contact the Support team who will be happy to help.

2. Register your LUMI Keys

Go to playlumi.com/start and create a LUMI account, or sign in with your ROLI account.

Once you've created an account, you will be on the Account home page. 

Now click Register.

Enter your LUMI's serial number, then click Register again to add your LUMI to your account. 

Now click 'Return to My Account'.

4. Activate subscription

Click 'Activate subscription'. 

Then, on the next page, enter your access code, click Apply, then Continue.

On the next page, enter your card details to complete the purchase and start the subscription.

Your details are required to start the subscription and your subscription will be auto-renewed after one year.

If you have a LUMI Access Code, you will not be charged for the first year (as shown above).

If you have a $/£/€50 voucher, this value will be discounted from the first year.

To cancel your subscription, log into your account and click Update Subscription then Cancel Plan. Your subscription will not be auto-renewed but you will keep access to LUMI Complete until the current period has expired.

5. Find your subscription date

Go back to the Home page. Make a note of when your subscription will renew.

If you don't see your subscription in your account, try refreshing the page.

6. Download the LUMI App

You can now download the LUMI App from the App Store or Google Play Store, log in and start having fun learning with your LUMI Complete membership!