The ROLI Hardware Driver is an application that runs in the background and helps ROLI software to manage your connected hardware. For ROLI Studio Player, it helps manage all the smart features and hardware integration, such as applying the correct scale or loading the controls for the Audio FX onto your Block. 


In ROLI Dashboard, it is the main interface between your hardware and ROLI software, and it's important that ROLI Hardware Driver it is running for your devices to be recognised within ROLI Dashboard. As such, ROLI Dashboard requires the latest version of ROLI Hardware Driver to be running on your system.

If you're not sure if ROLI Hardware Driver is installed, please download and install the latest version of ROLI Connect, which will automatically install and launch ROLI Hardware Driver.

You can download ROLI Connect from the following links:


Troubleshooting...


If you are able to launch ROLI Studio or ROLI Dashboard but ROLI Hardware Driver does not appear to be running, please follow the steps below for a temporary workaround while we investigate and work to resolve these issues:

1. Check to see if ROLI Hardware Driver is already installed by heading to the following directory and checking for a file named ROLI Hardware Driver:

  • Mac - Macintosh HD/Users/Applications (n.b. - this is not the usual Macintosh/Applications system folder)
  • Windows - C:\Program Files\ROLI\ROLI Hardware Driver

2. If the file does not exist, please proceed to step 3 below. If the file does exist, please double-click to run it. This should then allow you to use ROLI Studio/ROLI Dashboard with your BLOCKS devices. Please note that if you restart your machine, you'll need to run this application again, so it may be worth creating a desktop shortcut for easy access.

3. If the ROLI Hardware Driver file does not exist in the location mentioned in step 1, please download and unzip the following file, and place it in the aforementioned location:



We're working to resolve any outstanding ROLI Hardware Driver issues to ensure a smooth experience, but hopefully this gets you up and running in the meantime.

Further troubleshooting...


If you are unable to install or launch ROLI Studio or ROLI Dashboard, we have prepared a set of steps as a workaround to reset ROLI Connect to a state that will allow you to download and launch ROLI Studio Player successfully. Please be aware that these steps may require any other software you've installed via ROLI Connect to be installed again, which you can do so from the ROLI Connect 'Apps' tab.

Please carefully follow the steps below, exactly as they are stated:

Resetting the ROLI Connect database for Windows 10

First, ensure that ROLI Hardware Driver is not running as a service by launching Task Manager and heading to the Services tab. If ROLI Hardware Driver is running, do not proceed with the below steps. 

Then:

1. Quit ROLI Connect
2. Open File Explorer and head to C:\rpkg
3. Delete the 'db' folder
4. Head to C:\Users\USERNAME\AppData\Local\rpkg
5. Delete the 'db' folder

6. Install ROLI Connect again
7. Launch ROLI Connect and attempt to install ROLI Studio Player



Resetting the ROLI Connect database for MacOS

First, ensure that ROLI Hardware Driver is not running as a process by launching Activity Monitor and typing ROLI into the search bar in the top-right of the window. If ROLI Hardware Driver is running, do not proceed with below steps, let us know. 

Then:

1. Quit ROLI Connect and open a Finder window
2. Hold Alt and select "Go -> Library" in the menubar at the top of the screen
3. Navigate to /Users/USERNAME/Library/Application Support/rpkg
4. Delete the 'db' folder
5. Select "Go" again from the menubar at the top of the screen
6. Select "Go to Folder..."
7. Copy and paste the following into the search bar: /var/db
8. Delete the 'rpkg' folder
9. Install ROLI Connect again
10. Launch ROLI Connect and attempt to install ROLI Studio Player



If you experience any other issues with ROLI Hardware Driver, please speak to our support team.