When planning a purchase you might wonder what benefits there are to purchasing a ROLI instrument from ROLI or authorized retailers. This guide explains what's included when you purchase new instruments from ROLI or authorized retailers; open-box or used instruments from authorized retailers; and instruments from unauthorized or private sellers.


Purchasing new ROLI instruments from ROLI and authorized retailers

  • When you purchase a new ROLI instrument from ROLI or from an authorized retailer you'll receive the included ROLI software – such as Equator and ROLI Dashboard – as well as third-party software bundled with the instrument. (See each instrument's page on roli.com for details on software bundled with that instrument). 
  • You'll also be eligible for any current promotions on ROLI.com or those offered by authorized retailers. 
  • Also, your new ROLI instrument will include its full warranty


Purchasing open-box, B-stock, refurbished, or used instruments from authorized retailers

  • When you purchase an open-box, B-stock, refurbished, or used ROLI instrument from an authorized retailer you'll receive the included ROLI software – such as Equator and ROLI Dashboard – as well as third-party software bundled with the instrument. (See each instrument's page on roli.com for details on software bundled with that instrument). 
  • ROLI promotions do not apply to open-box, B-stock, refurbished, or used instruments.
  • The ROLI warranty does not apply to open-box, B-stock, refurbished, or used ROLI instruments.


Purchasing ROLI instruments from unauthorized or private sellers

  • When you purchase a ROLI instrument from an unauthorized seller you'll receive the included ROLI software – such as Equator and ROLI Dashboard – but not any third-party bundled software.
  • ROLI promotions do not apply to unauthorized or private sellers.
  • The ROLI warranty does not apply to unauthorized or private sellers without original proof of purchase. To be eligible for the warranty you must have the original sales receipt from an authorized retailer.


How do I know if a seller is authorized?

This page lists current authorized retailers.


Is Amazon an authorized seller?

There are many sellers on Amazon, some of which are unauthorized. Authorized sellers on Amazon include Amazon.com, Amazon Services, Amazon.co.uk, Amazon Export Sales, and Amazon EU S.à.r.l. 


I purchased a new instrument and it's already registered.

If you purchased a new instrument from an authorized retailer and it's already registered, you have two options:

  • Return it to the store and request a replacement.
  • Send us a support request and include a proof of purchase from an authorized reseller and a photo of your product's serial number.


I purchased a used instrument and can't register it.

Send us a support request and include a photo of your product's serial number and product registration code (RISE and GRAND only).