Your Blocks don’t seem to be charging.
To ensure proper operation of your BLOCKS, you will want to make sure you are charging them properly.
Lightpad and Seaboard Blocks have a USB type C port and come with a USB type C to USB type A cable for charging.
The Loop, Live, and Touch Blocks charge through DNA connection to a Lightpad or Seaboard Block. Live, Loop and Touch Blocks can be connected to NOISE separately, but still require a Lightpad or Seaboard Block to charge.
When charging a Lightpad Block we recommend using a 5 volt/1 amp charger. If you are charging a Live or Loop Block along with your Lightpad Block, we recommend using a 5 volt/3 amp USB charger.
We recommend charging your Lightpad Block with the ROLI supplied USB cable connected to:
- The USB 3.0 port of your computer; or
- An iPad charger
BLOCKS can be charged even when they are turned off. When turned on, the Power LED on the Power / Bluetooth button indicates the current battery status of the Lightpad/Seaboard Block and when the Lightpad/Seaboard Block is being charged.
The Power LED will display green when fully charged, yellow when partially charged and red when the charge is below 20%.
If your Block still isn't charging
Contact our team by the 'submit a ticket' button above, and we will help to fix it for you.