Issue

Depending on your security settings, when opening an installer your computer may display a message saying that the software is from an “unidentified developer”:

Unidentified developer message


Or that Windows has protected your computer from an “unrecognized application”:


Windows protected your PC


Our software is perfectly safe to install, and these messages can be bypassed quickly.


Solution


Mac

Right-click the installer from a Finder window and select “Open.” Now you will see a similar message, but an open button will allow you to continue the installation as normal.


Windows

You can dismiss this security message by clicking “More info” on the message and then the “Run anyway” button. Now the installation will continue as normal.