Visit the Delivery page ( for details on shipping and delivery, including current dispatch and shipment times.

When your order is dispatched, you'll receive an automated email with tracking information. (You may want to keep an eye on your spam folder, as these emails are sometimes filtered.)

Please see below for some of the more common questions.

Where do you ship?

We ship to 47 countries globally.

Please note: RISE 2 and LUMI Keys Studio Edition ship to USA, Canada, UK, and EU only.

North America (prices in $USD)

Canada, United States (contiguous 48 states only)

Europe (prices in €Euro)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands), Sweden, Switzerland

United Kingdom (prices in £GBP)

Mainland United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey)

Do you deliver to PO boxes and BFPO addresses?

Unfortunately, we are unable to deliver to PO Boxes or APO/FPO/BFPO addresses.

Do you deliver to hotels?

We are unable to ship to hotel addresses.

Which delivery partners do you use? What are the delivery times once dispatched?

Delivery ServiceTime to deliver once dispatched
North AmericaUSPSMonday to Friday within 5 business days
CanadaFedExMonday to Friday within 5 business days
EuropeDHLMonday to Friday within 5 business days
United KingdomEVRIMonday to Friday within 5 business days

Will I have to pay import taxes and duties?

We include the cost of all import duties and taxes in your order, so you won't need to pay any additional fees. If you are and need to contact our Support Team, please click here to submit a support ticket.

I had an issue with my delivery. Can you help?

Of course, please get in touch with our Support Team and we will be happy to help you with your delivery.