Lawrence, same issue and I can't even get into Connect to be able to log out.
Hi all, we're experiencing a particularly high number of support inquiries at the moment - thank you for your patience while we work through these and apologies for any inconvenience caused.
We're currently investigating the issues regarding Connect authorisation of RSP and RSD, but in the meantime please try quitting RSP/RSD, logging out of Connect and then logging back in, which should allow the authorisation to complete successfully.
Hi
Version 1.0.10 - Roli Connect / Version 1.1.2 of Beats and PLayer. The Same Problem Again.
Will this issue occur with every update?
Regards
Marcin
Hey, I got the same issue, what is going on?
I've opened a ticket 5 days ago and no one has replied.
It's quite annoying as I can't play.
I have the same problem as described in this thread. Can anyone tell me how I can make it work?
It's quite annoying that I can't use my product because of this. I had some studio time booked and had to cancel everything cause of a faulty software. This is not really building confidence in the product...
I'm currently experiencing this problem now. Have submitted a ticket.
Yep it works now. Thanks.
Hi everyone,
We believe this is now resolved. Thanks again for your patience, and please feel free to reach out to us at https://support.roli.com/support/tickets/new f you have any questions.
Thanks,
Red and the ROLI Support Team
Hi all,
We are currently experiencing issues with connectivity to web resources, affecting ROLI Connect and ROLI Studio Player. We are looking into this now and hope to have it resolved shortly. Thanks very much for your patience in the meantime.
Red and the ROLI Support Team
Hello, I have the exact same problem as Jerome, and was wondering if
the issue was resolved - and if so, what the fix was. Thanks in advance
for the help!
Hello, I have the exact same problem as Jerome, and was wondering what the fix was (if any). Thanks in advance for any help!
That's printscreen of situation
Hello
I have the same problem. (It appeared from the upgrade of the connect role to 1.0.9 or from the installation of studio drums) Both drums and player start up and after a moment a screen appears informing me that I do not have access to the connect role but I am logged in. (Instruments respond to hardwere but screens are blocked) Previously, the studio player worked great and did not require any authorization or anything like thathi jerome, i have the same problem and i cant get it to work. it open studio for maybe 3 seconds and as soon as i click something it closes
hi roli i have exactly the same issue with the same apps, studio player and studio drums, how did you solve the issue Jerome?
Jérôme Leoty
Hi every one,
I have 2 lightpads for few weeks now.
I use them with noise most of the time.
Today I tried to open Roli studio player and I can't.
They ask me to open and sign in with Roli connect. But I'm already connected with Roli connect.
Thanks for your help,
J
16 people have this problem