ROLI Connect: Install Studio Player Problem : ROLI Support

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Michael Trigoboff

started a topic over 4 years ago

Attempt to install ROLI Studio Player results in message: Unable to start ROLI Hardware Driver

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Zlatko Subotičanec

said over 4 years ago

Deleting two DB folders did not help.

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Deleted Agent

said over 4 years ago

Hi Michael,

We have prepared a set of steps as a workaround to reset ROLI Connect to a state that will allow you to download and launch ROLI Studio Player successfully. Please be aware that these steps may require any other software you've installed via ROLI Connect to be installed again, which you can do so from the ROLI Connect 'Apps' tab.

Please carefully follow the steps below, exactly as they are stated:

Resetting the ROLI Connect database for Windows 10

First, ensure that ROLI Hardware Driver is not running as a service by launching Task Manager and heading to the Services tab. If ROLI Hardware Driver is running, do not proceed with below steps.

Then:

1. Quit ROLI Connect
2. Open File Explorer and head to C:\rpkg
3. Delete the 'db' folder
4. Head to C:\Users\USERNAME\AppData\Local\rpkg
5. Delete the 'db' folder
6. Launch ROLI Connect and attempt to install ROLI Studio Player

Resetting the ROLI Connect database for MacOS

First, ensure that ROLI Hardware Driver is not running as a process by launching Activity Monitor and typing ROLI into the search bar in the top-right of the window. If ROLI Hardware Driver is running, do not proceed with below steps.

Then:

1. Quit ROLI Connect and open a Finder window
2. Hold Alt and select "Go -> Library" in the menubar at the top of the screen

3. Navigate to /Users/USERNAME/Library/Application Support/rpkg
4. Delete the 'db' folder
5. Select "Go" again from the menubar at the top of the screen

6. Select "Go to Folder..."

7. Copy and paste the following into the search bar: /var/db
8. Delete the 'rpkg' folder
9. Launch ROLI Connect and attempt to install ROLI Studio Player

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Daniel Williams

said almost 4 years ago

I have tried everything that I have read on this thread, but nothing is allowing me to install the Studio player. It keeps saying unable to start role hardware driver.

please help if anyone can

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Geth Desroches

said almost 4 years ago

I had the same issues as well and the support team couldn’t help me, please anyone dealing with that issue please stop doing what the support team telling you because technically it doesn’t make any sense. I’m going to share with y’all what I did and it was easy. If you on a Mac and you are the administrator please activate the guest account and sign in to it and give it access to the shared folder, try to install roli connect and follow the normal process everything should be fine. I was frustrated for days as well, I know how you guys feel, customer support team I’m sorry you guys not helping at all and please stop telling customers to “keep trying to delete the db or rpkg folder”.

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cengiz yilmaz

said over 4 years ago

im having issues with studio player and studio drums, they won't open, says I need to logon roli connect, I'm logged on roli connect and can't seem to open those 2 apps in au or stand alone, running osx 10.14.6 and I can't seem to close roli driver in activity monitor to be able to delete db folders as explained earlier here, Roli please help thanks.

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Hunter Dally

said about 3 years ago

I've tried everything from what the agent posted on Windows 10 fixes (to which there are no db folders or files) to uninstalling it all and reinstalling it. None of this works at all. I've just spent money on a useless brick. Has no one found an actual solution to this problem?

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Pauline Bouillaud

said about 4 years ago

Hi everyone,

I've been dealing with the same issue than all of you, Roli Studio was impossible to install, due to Hardware Driver stuff.

So, what you want to do is : delete EVERYTHING about Roli on your Mac. Everything. And reinstall Roli Connect. Then you'll be able to install Roli Dashboard, Roli Studio and Roli Drums. Don't know why, but it seems to be the only working way.

Take Care

Pauline

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Vincent MERIAU

said over 4 years ago

Hi there !

Lawrance said :

Resetting the ROLI Connect database for Windows 10

First, ensure that ROLI Hardware Driver is not running as a service by launching Task Manager and heading to the Services tab. If ROLI Hardware Driver is running, do not proceed with below steps.

What if you can't install and ROLI Hardware Driver is running as a service.

In the Task Manager and heading to the Services tab, right click on ROLI Hardware Driver and select Stop.

Now, try again to install Studio Player.

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Zlatko Subotičanec

said over 4 years ago

After restarting everything is OK on my PC.

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Armen Chakmakian

said over 4 years ago

"If ROLI Hardware Driver is running, do not proceed with below steps"

Ok, so my RHD is running on my Mac. I can't force quit it in Activity Monitor. Now what?

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davidlarbi

said over 4 years ago

Hi,

Roli Studio Player will not install , I keep getting this message:

Is this because of the mac Catalina software and is there a way to get around it?

Thank you!

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Loris Sovernigo

said over 4 years ago

I've got a version of OSX Mavericks 10.9.5, and everything is running good , but Studio Player doesn't install. I didn't find the files to reset, need some help, please!

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Deleted Agent

said over 4 years ago

Hi Loris,

I'm afraid that ROLI Studio Player is not supported on OSX Mavericks. The earliest supported version for Mac is macOS 10.13 High Sierra.

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Tmolloy656

said over 4 years ago

I have recently purchased a lightpad block and was interested in using roli studio player. When I downloaded roli connect, everything was working smooth until I tried to download roli studio player. I kept trying to download it, but it either had an error, or would stop downloading mid-download. Since I have the most recent macOS software, I thought that it would be fine, but since it isn't, I was hoping that I could find some help here.

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Geth Desroches

said almost 4 years ago

Did you guys find a solution to fix this issue? I’ve the same issue and I can’t get it fix, the customer support is awful, if someone can help me that will be great. I’m running Mac OS thanks in advance.