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Problem with ROLI Seabord RISE 49

Hi, everybody

I have problems with my ROLI Seabord RISE 49

The problem is that when I press one key, two keys are pressed at once 


1. The first one I pressed

2. The second key next to the first


I think I have the same problem as this man on reddit.
https://www.reddit.com/r/ROLI/comments/98mvj5/loose_keyboard/

I attached the video with this problem

Ask for help from the community, maybe someone already had this problem and you could help me to fix it


Because it was a gift, And he failed! =(

Thanks, waiting for any suggestions!

MOV
(18.2 MB)

Hi Cotaga, we're sorry to hear you're experiencing issues with your Seaboard RISE. 


Please create a new support ticket with our team, who will be able to help to resolve the issues you're experiencing.


1 person likes this

Hello Lawrence

I have already created two tickets


And I already waiting 4 days for your answer....


I also wrote to you on Facebook but you didn't answer me

Thanks Cotaga, I'm sorry to hear you're still waiting for a response - the support team is currently experiencing a higher number of inquiries than than usual, but please rest assured that they'll get back to you as soon as possible.


In the meantime, please ensure you've updated your RISE to the latest firmware, and try loading the "MPE" mode in ROLI Dashboard, to see if this resolves the issue.

Hi, 

I have a similar issue, but only for one note. It is really annoying. I will open a ticket and keep you posted.


1 person likes this

Hello Matthieu,


Thanks for reply!


ROLI replied to my ticket 

And they are ready to repair


Only problem is I'm abroad now. 

And don't know how to send to ROLI

I'll also keep you posted!

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