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FAQs / Seaboard GRAND

Where to buy, Shipping & Payments

What is ROLI’s Return Policy?
All products purchased via ROLI.com have a 30-day full money-back guarantee.
Provided the goods are in a re-salable condition, we will refund you the full amount paid. The only costs you may incur are the carriage fees to pick up your item.
Once your unwanted product has been collected by ROLI, we’ll finish processing your return the refund credit will appear in your account within 3–5 working days.
How long is the Seaboard’s warranty?

The Seaboard RISE’s warranty period is one year. *

The Seaboard GRAND’s warranty period is two years.

If you’re having any issues with your Seaboard, please contact us and we will be sure to help in any way we can.

*You may have statutory rights under consumer laws and the laws of your country or state that give you greater rights than our Limited One Year Warranty described above. See item 6 here for more detail..

What forms of payment do you accept on roli.com?

We accept payment via PayPal and also via Visa, MasterCard & AmEx debit/credit cards.

We also offer financing options through Affirm.com.

We do accept domestic and international bank/wire transfers on request. While this is a safe form of payment, bank transfers can be subject to bank processing delays beyond our control.

What is Affirm?

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

Why buy with Affirm?
  1. Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.If Affirm approves your loan, you’ll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you’ll pay over the course of the loan. There are no hidden fees.
  2. The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan — all within seconds.
  3. You don’t need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
  4. You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.
  5. Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.
How does Affirm work?

Affirm loan-application process steps:

  1. At checkout, choose Pay with Affirm.
  2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
  3. To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
  4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
  5. To accept Affirm’s financing offer, click Confirm Loan and you’re done.

After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

How does Affirm approve borrowers for loans?
  • Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number.
  • Affirm verifies your identity with this information and makes an instant loan decision.
  • Affirm bases its loan decision not only on your credit score, but also on several other data points.  This means that you may be able to obtain financing from Affirm even if don’t have an extensive credit history.
What are Affirm’s fees?

The annual percentage rate (APR) on an Affirm loan ranges from 10% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Affirm does not charge any hidden fees, including annual fee

Why is my Affirm interest rate so high?

When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.

How is interest on an Affirm loan calculated?

Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.

This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as “interest on interest,” which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.

How do I make my payments?

Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don’t risk missing a payment.

Follow these steps to make a payment:

  1. Go to www.affirm.com/account.
  2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
  3. Enter the security PIN into the form on the next page and click Sign in.
  4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
  5. Make a payment using a debit card or ACH bank transfer.
If I return an item, how do refunds work?

A refund posts to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.

If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments

Shipping and Warranties

How long is the Seaboard’s warranty?

The Seaboard RISE’s warranty period is one year. *

The Seaboard GRAND’s warranty period is two years.

If you’re having any issues with your Seaboard, please contact us and we will be sure to help in any way we can.

*You may have statutory rights under consumer laws and the laws of your country or state that give you greater rights than our Limited One Year Warranty described above. See item 6 here for more detail..

What is ROLI’s Return Policy?
All products purchased via ROLI.com have a 30-day full money-back guarantee.
Provided the goods are in a re-salable condition, we will refund you the full amount paid. The only costs you may incur are the carriage fees to pick up your item.
Once your unwanted product has been collected by ROLI, we’ll finish processing your return the refund credit will appear in your account within 3–5 working days.

Payment

What forms of payment do you accept on roli.com?

We accept payment via PayPal and also via Visa, MasterCard & AmEx debit/credit cards.

We also offer financing options through Affirm.com.

We do accept domestic and international bank/wire transfers on request. While this is a safe form of payment, bank transfers can be subject to bank processing delays beyond our control.

Affirm

What is Affirm?

Affirm is a financing alternative to credit cards and other credit-payment products. Affirm offers instant financing for online purchases to be paid in fixed monthly installments over 3, 6, or 12 months.

Why buy with Affirm?
  1. Buy and receive your purchase right away, and pay for it over several months. This payment option allows you to split the price of your purchase into fixed payment amounts that fit your monthly budget.If Affirm approves your loan, you’ll see your loan terms before you make your purchase. See exactly how much you owe each month, the number of payments you must make, and the total amount of interest you’ll pay over the course of the loan. There are no hidden fees.
  2. The application process is secure and real-time. Affirm asks you for a few pieces of information. After you provide this information, Affirm notifies you of the loan amount that you’re approved for, the interest rate, and the number of months that you have to pay off your loan — all within seconds.
  3. You don’t need a credit card to make a purchase. Affirm lends to the merchant directly on your behalf.
  4. You may be eligible for Affirm financing even if you don’t have an extensive credit history. Affirm bases its loan decision not only on your credit score, but also on several other data points about you.
  5. Affirm reminds you by email and SMS before your upcoming payment is due. Enable Autopay to schedule automatic monthly payments on your loan.
How does Affirm work?

Affirm loan-application process steps:

  1. At checkout, choose Pay with Affirm.
  2. Affirm prompts you to enter a few pieces of information: Name, email, mobile phone number, date of birth, and the last four digits of your social security number. This information must be consistent and your own.
  3. To ensure that you’re the person making the purchase, Affirm sends a text message to your cell phone with a unique authorization code.
  4. Enter the authorization code into the application form. Within a few seconds, Affirm notifies you of the loan amount you’re approved for, the interest rate, and the number of months you have to pay off your loan. You have the option to pay off your loan over three, six, or twelve months. Affirm states the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
  5. To accept Affirm’s financing offer, click Confirm Loan and you’re done.

After your purchase, you’ll receive monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment is due 30 days from the date that we (the merchant) processes your order.

How does Affirm approve borrowers for loans?
  • Affirm asks for a few pieces of personal information: Name, email address, mobile phone number, date of birth, and the last four digits of your social security number.
  • Affirm verifies your identity with this information and makes an instant loan decision.
  • Affirm bases its loan decision not only on your credit score, but also on several other data points.  This means that you may be able to obtain financing from Affirm even if don’t have an extensive credit history.
What are Affirm’s fees?

The annual percentage rate (APR) on an Affirm loan ranges from 10% to 30%. Affirm discloses any required fees upfront before you make a purchase, so you know exactly what you will pay for your financing. Affirm does not charge any hidden fees, including annual fee

Why is my Affirm interest rate so high?

When Affirm determines your annual percentage rate (APR), it evaluates a number of factors, including your credit score and other data about you. If you finance future purchases with Affirm, you may be eligible for a lower APR depending on your financial situation at the time of purchase.

When you consider Affirm financing, carefully evaluate the loan terms that Affirm offers you and determine whether the monthly payments fit your budget.

How is interest on an Affirm loan calculated?

Affirm calculates the annual percentage rate (APR) of a loan using simple interest, which equals the rate multiplied by the loan amount and by the number of months the loan is outstanding.

This model differs from compound interest, in which the interest expense is calculated on the loan amount and the accumulated interest on the loan from previous periods. Think about compound interest as “interest on interest,” which can increase the loan amount. Credit cards, for example, use compound interest to calculate the interest expense on outstanding credit card debt.

How do I make my payments?

Before each payment is due, Affirm sends you an email or SMS reminder with the installment amount that is coming due and the due date. You have the option to sign up for autopay, so you don’t risk missing a payment.

Follow these steps to make a payment:

  1. Go to www.affirm.com/account.
  2. Enter your mobile phone number. Affirm sends a personalized security PIN to your phone.
  3. Enter the security PIN into the form on the next page and click Sign in.
  4. After you sign in, a list of your loans appears, with payments that are coming due. Click the loan payment you would like to make.
  5. Make a payment using a debit card or ACH bank transfer.
If I return an item, how do refunds work?

A refund posts to your Affirm account if we process your refund request. In the event that we issue you store credit instead of a refund, you are still responsible for paying off your Affirm loan.

If you have already made loan payments or a down payment, Affirm issues a refund credit to the bank account or debit card that you used to make the payments

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